About Bria Teams
What is Bria Teams?Bria Teams is a new service offering from CounterPath that provides hosted team messaging, presence, screen sharing and cloud-hosted management tools in a subscription package on up to 3 devices. Additionally, it supports high quality voice and HD video calling when integrated with a call server/IP PBX or VoIP service of your choice – providing all the communication and collaboration tools needed for any business situation. Highly interoperable and secure, Bria Teams provides the ultimate unified communications experience that spans across any device, network and platform to keep you connected – making it the most powerful Enterprise Over-the-Top (OTT) communications solution.
How is Bria Teams different from other Bria products?Bria Teams combines the feature richness of CounterPath’s Bria softphone suite of clients and includes “premium features” offered separately in other Bria products, such as HD video, screen sharing and royalty-bearing codecs. Users can also send and receive messages across multiple devices as soon as Bria Teams is set up. A major feature for Administrators is the availability of easy-to-use management tools, offering the ability to provision and manage a team of many from a centralized web interface, including setting up server settings to enable high quality voice and video calling. In addition, Bria Teams is fully supported with the latest updates and upgrades at no additional cost to the subscription fee.
What is a VoIP service provider?A VoIP service provider offers a service that allows customers to make or receive voice calls over the Internet. Another term for "VoIP service provider" is "Internet telephony service provider" (ITSP).
To enable voice and video calling in Bria Teams, you will need a call server or VoIP service provider who supports SIP connectivity. This means they must support “SIP softphones”, “SIP phone calls on your computer”, or “SIP using a client.” Please confirm with your VoIP service provider that you have all the necessary configurations and settings before setting up.
You do not need a VoIP service that requires an adaptor, VoIP router or gateway device. The only hardware you will need to use Bria Teams to make or receive voice and video calls is a desktop computer with headset device, or mobile smartphone and tablet device.
To find a VoIP service provider, you can try searching for "VoIP service provider" in your web browser, or visit CounterPath’s ITSP Partner Program page and select the ITSP Certified Partners tab to view a list of VoIP providers who have tested and certified their service with CounterPath’s Bria products.
Once you have signed up with a service provider, you will be provided with account credentials consisting of:
- A user name such as "6045551212" or "jsmith"
- A domain name such as "myvoipprovider.com"
- A password
You may also be provided with one or two voicemail numbers:
- A voicemail number for retrieving voicemails
- A number for sending to voicemail
Other network information, such as:
- An "outbound proxy address", for example, 123.456.789.012
- A dial plan
- The address of a STUN or TURN server
You will be asked to enter the User ID and Password of your SIP account within the Bria Teams Web Platform in Server Settings when configuring users.